Customer Service

The King Vic Company of this century is prepared to face the many challenges that lie before us. We will continue to educate ourselves and evolve in order to meet the needs of our customers. We will always remember our corporate mission that King Vic founded the business upon:

· PROVIDE OUR CUSTOMERS WITH QUALITY MERCHANDISE AT FAIR PRICES
· BE A VALUE SOURCE
· SELL BASIC MERCHANDISE TO APPEAL TO BROAD SEGMENTS OF THE POPULATION
· SELECT PRODUCTS WITH HIGH SALES AND TURNOVER POTENTIAL
· PROVIDE THE BEST SERVICE POSSIBLE
· BE PROUD TO SERVE OUR CUSTOMERS

Sample Availability & Policy Service of Offering Samples

We offer free samples of selected products upon customers' requests only with the freight should be collected.

Orders:
All orders are subject to acceptance by King Vic at our corporate offices. Minimum order must be at least $5000.00

Guarantees/Warranties
Quality and Specifications
· Quality, Delivery guarantee
Commodity Quantity
· Quantity guarantee

Packing
We offer the sea worthy strong carton for the products according to the direction of customers. At the same time we offer the relative certificate for the package.

Delivery (Time,Ways)
To meet the delivery of the customers' require, we offer the FOB, CNF, CIF or other ways for the shipment

Shipment
· air ship
· ocean ship

Exporting Document Request:
· Commercial invoice
· Packing list
· Quality assure report
· Lading bill
· Other bill of documents

Insurance
According to business term

Payment Terms
· T/T
· L/C at sight

After sales Service
· The aftersales services include: Shipping, Customs, Export documents, Quality inspection, Product maintenance, Prompt reply to feedback, Exchanging

King Vic Hardware & Plastic Manufacturing Co., Ltd.
No.17,3rd QingFeng,QingFeng Industry Zone,XiaoLan Town,ZhongShan City,China
Phone 86-760-22286229
Fax 86-760-22286230
Planning a trip to King Vic These directions will help in finding our offices.
If you have any questions, comments, or would like to set up an appointment with the King Vic, please contact us using our convenient mail form.